Saudi restaurant chain’s success based on Kaizen business philosophy: Al-Romansiah founder

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Tue, 2024-03-26 09:57

DUBAI: The founder of a leading restaurant chain in Saudi Arabia believes that the success of his company can be attributed to remaining committed to the Japanese business philosophy Kaizen.

Kaizen is a Japanese term meaning change for the better or continuous improvement.

In an interview broadcast by MBC on March 22, Yahya Mohammed Al-Mualm, Al-Romansiah’s founder, said he learnt about Kaizen in 2013 from an engineer who worked in Japan.

Al-Mualm said he wanted to introduce a new and improved production process that would reduce customer waiting times.

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